Tour & booking information
Operating hours
All tours run from Thursday to Monday, from 1pm to 9pm.
Carriage capacity
All our carriages accommodate up to six people comfortably.
Exclusions
Commentary is not included in our tours, but we are more than happy to answer any questions as we journey through the city.
Arrival time
Please arrive on or before your scheduled tour start time. If you are late, the length of your tour cannot be extended past the scheduled finish time due to other tour bookings. If you wish to change your booking time, you may do so at least 24 hours in advance of your tour by contacting us via telephone or email.
Weather
All tours are subject to weather. In the event of inclement weather (e.g. storms or high winds), we will try to contact you via the information provided. You can also call us to confirm your reservation.
Booking confirmation
Please call us 24 hours before your tour departure time to confirm your booking.
When you book with us online, you will receive a booking confirmation via email. This can be printed or presented to us from your phone when you arrive.
Tour departure location and contact details are included in your email confirmation.
Cancellations
If you cancel at least 7 days in advance of the scheduled departure, there is no cancellation fee. If you cancel between 3 and 6 days in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 2 days of the scheduled departure, there is a 100 percent cancellation fee.
